Terms & Conditions
Charabia.com (the “Website”) is published by the company Charabia SAS with a capital of 80.000 euros, whose registered office is in Paris (75006) – 11 rue Madame, with the RCS under no. 388681744, intra-community VAT no. FR 96388681744 (Charabia or ‘the Company’).
The General Terms and Conditions of Sale detailed below apply to all orders placed with the Charabia company for all items and services offered on the site Charabia.com. They can be accessed at all times on the Website.
Charabia reserves the right to adapt or modify these General Terms and Conditions of Sale at any time, the version of the Terms and Conditions of Sale applicable to any transaction is that listed online on the Website www.charabia.com at the time of the order. Consequently, the action of placing an order implies complete adherence, without reservation, to these terms and conditions.
I – CUSTOMER
At the time the customer registers their personal information, the customer must ensure the accuracy and completeness of the data they provide. If an error occurs in the wording of the recipient’s details, Charabia cannot be held liable for any inability to deliver the product.
II – PRODUCTS
The products offered for sale are those described on the Website on the day the internet user consults the Website, within the limit of available product stock. Charabia takes the greatest care in the presentation and description of these products in order to provide the customer with the best possible information. However, it is possible that non-substantial errors may appear on the Website, which the customer acknowledges and agrees to.
III – ORDERS
Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by Charabia, expressed by a succession of different stages that the customer must follow in order to validate their order. Any order validated by the customer is in accordance with the contract of sale and acceptance of all of the clauses of these terms and conditions. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer. For this purpose the customer formally accepts the use of email for receiving confirmation of the contents of their order from the company Charabia.
IV – PRICES / TERMS/ SECURED PAYMENT
The prices of products are indicated in euros, inclusive of all taxes, but excluding shipping costs.
The total price of the order (including all taxes and shipping) is indicated in the basket. All prices are calculated inclusive of value added tax (VAT), which may be different depending on the country of billing.
For sales outside the European Union, prices are understood to be FOB, sent from Paris. Customs clearance, and the payment of various duties or taxes are your responsibility.
Charabia reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of placing the order, subject to availability.
The products are payable on the day of the order.
The purchases shall be settled either via PayPal, or via the secure platform provided by our bank partners. The customer expressly acknowledges that disclosure of their bank card number to Charabia gives the company authorization to debit their account to the amount of the products ordered.
The data recorded and kept by Charabia constitutes proof of the order and all previous transactions. The data recorded by PayPal by cards or by the bank constitutes proof of the financial transactions.
V – DELIVERY
Deliveries are carried out by La Poste or DHL, Monday to friday, depending on the country with the option chosen by the customer at the time of validating their order. The delivery is made to the delivery address indicated by the customer, being specified that it must be the address of the customer’s residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.
Orders are shipped on average every 2 (two) days, but the period may be extended up to 15 (fifteen) working days, So that deadlines are respected, the customer must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.).
For any specific question before or during the delivery you can contact our customer service: contact @charabia.com
VI – RETURNS & REFUNDS
Within a period of 14 days following the receipt of their order, the customer may request reimbursement of the order. Return of the product(s) is the responsibility of the customer and is at their own risk. Product(s) must be returned in their original packaging, in their original state, brand new, not worn, and unwashed. To make a return, the customer must follow this procedure and ask for a return number authorization.
The repayment term for The Company to the customer in the event of withdrawal is 30 days, once the product which the customer is returning has been recovered. If the customer does not adhere to these terms and conditions, including conditions of return or exchange, Charabia cannot proceed to refund the products in question.
VII – GUARANTEES AND RESPONSIBILITY
Charabia only has a best-efforts obligation for all stages of access to the Website, from the processing of the order to shipment of the package or subsequent services. Charabia cannot be held liable for any inconveniences or damages inherent to the use of the internet, including service breakdown, an external intrusion or the presence of computer viruses, or any event or occurrence qualified by force majeure in accordance with the law and jurisprudence. Upon the occurrence of an event of force majeure, the concerned party shall inform the other within a period of fifteen (15) days of the occurrence of this event, by registered letter with acknowledgement of receipt. All the obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. If the event of force majeure continues for more than three (3) months, the contract may be terminated without compensation for one or other of the parties.
VIII – INTELLECTUAL PROPERTY
All elements of the Site (photographs, illustrations, icons, and descriptions, logo, brand) are and remain the exclusive intellectual property of Charabia.
The reproduction, representation, exploitation, rebroadcast, or use for any purpose whatsoever, even partially, the elements of the site they are software, visual or sound, are subject to the express consent Charabia, licensee of all intellectual property rights.
It should be noted that confidentiality of data exchanges is not guaranteed over the internet, and that every internet user is required to take all appropriate measures to protect their own data and/or software from contamination of any possible viruses circulating on the internet.
11 rue Madame
registered with the RCS under number 388681744
II. PERSONAL DATA AND COOKIES